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Privacy Policy

Privacy Policy Last updated: 16 August 2025

This Privacy Policy explains how Fox Grove Creations Limited (trading as FOXCR8) (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit https://foxcr8.uk, contact us, or use our services.

1. Who we are (Data Controller)

Fox Grove Creations Limited is the data controller for the personal data described in this policy.

  • Company number: 12809586
  • Registered office: 4 Colliers Way, Huntington, Cannock, WS12 4UD
  • Contact email: support@foxcr8.uk

2. Scope

This policy covers personal data relating to website visitors, prospective clients, clients, and suppliers in connection with our website and services.

3. Personal data we may collect

  • Identity & contact data: name, company, role, email address, phone number, postal address.
  • Transaction & account data: proposals, invoices, payments (processed via third-party providers), project correspondence.
  • Technical & usage data: IP address, device/browser information, pages viewed, interactions, and similar analytics data (via cookies or similar technologies).
  • Communications: enquiries, support requests, and feedback sent to us.
  • Content you provide: materials needed to deliver our services (e.g. images, copy, brand assets).

4. How we collect data

  • Directly from you: when you complete forms, request proposals, email us, or engage our services.
  • Automatically: through cookies and similar technologies when you use our website.
  • From third parties: referrals, publicly available sources, and service providers (e.g. payment, analytics, hosting).

5. Purposes and lawful bases

  • Providing our services (project delivery, hosting, support) — Contract & Legitimate interests.
  • Account & billing administration — Contract & Legal obligation (tax, accounting).
  • Responding to enquiries — Legitimate interests (running our business, responding to prospects).
  • Improving our website and services (analytics, troubleshooting, security) — Legitimate interests.
  • Marketing communications (where permitted) — Consent or Legitimate interests; you can opt out at any time.
  • Legal and compliance (fraud prevention, enforcing terms) — Legal obligation & Legitimate interests.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember preferences, and understand usage.

  • Strictly necessary: required for core site functions.
  • Performance/analytics: to understand traffic and improve the site.
  • Functionality: to remember choices and enhance features.

You can control cookies via your browser settings. Blocking some cookies may affect site functionality.

7. Sharing your data

We only share personal data as needed for the purposes above, with appropriate safeguards in place. Typical recipients include:

  • Hosting and email infrastructure providers (to deliver our services).
  • IT and security providers (to help maintain our systems).
  • Professional advisers (accountants, legal, compliance).
  • Payment processors (to handle transactions securely).
  • Regulators or authorities where legally required.

8. International transfers

We primarily process personal data within the UK/EEA. If data is transferred outside, we ensure appropriate safeguards are in place (such as standard contractual clauses).

9. Data retention

We retain personal data only for as long as necessary for the purposes collected and to meet legal, accounting, or reporting requirements.

10. Your rights

Under UK GDPR you have rights including:

  • The right to access your data.
  • The right to request correction of inaccuracies.
  • The right to erasure (where applicable).
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at: support@foxcr8.uk

11. Security

We take reasonable technical and organisational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

12. Complaints

If you have concerns about our data practices, please contact us first at support@foxcr8.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the “last updated” date.